On-Call & Remote Support
Enabling greater independence during community activities with staff available for health and safety needs — billed under procedure code W9400.
Independence With a Safety Net
ODP added an on-call and remote support component to CPS, recognizing that many individuals can participate in community activities more independently when they know staff support is available if needed.
This service enables participants to engage in community activities on their own or with natural supports, while provider staff remain on-call and available to respond if a health and safety issue arises. It's billed under procedure code W9400.
On-call and remote support represents a significant step forward in promoting independence — allowing individuals to push their boundaries and develop greater self-reliance while maintaining an appropriate safety net.
At Covenant Partners Care, we carefully assess each individual's readiness for on-call support and develop clear protocols for when and how staff will respond to ensure both safety and maximum independence.
Key Features
- Staff available for health and safety needs
- Greater independence in community activities
- Billed under procedure code W9400
- Clear response protocols and procedures
- Individual readiness assessment
- Natural support utilization
- Technology-assisted monitoring options
- Regular check-in schedules
- Emergency response planning
How This Service Works
Readiness Assessment
Evaluating each individual's ability to participate independently, identifying needed supports, and establishing safety protocols.
Support Planning
Developing clear plans for when staff will check in, how individuals can reach staff, and what constitutes a health/safety response.
Community Independence
Supporting individuals to participate in community activities with increasing independence while maintaining appropriate safety.
Technology Tools
Utilizing phones, GPS, and other technology to maintain connection and ensure rapid response when needed.
Check-In Protocols
Scheduled and as-needed check-ins that balance independence with safety monitoring.
Emergency Response
Clear procedures for staff response to health and safety concerns, ensuring rapid and appropriate support.
Ready to Get Started?
Contact us to learn more about this service and how it can benefit you or your loved one.